Refund and Returns Policy

Last updated December 30, 2021

Thank you for your purchase. We hope you are happy, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at orders@illihh.com to obtain a return merchandise authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail to our east coast fulfillment center:

illihh brand apparel
Attn: Returns
1 Jefferson Rd
Unit 4
Branford, CT 06405

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Customers from outside the contiguous United States are not eligible for return.
  • If you have received a damaged/defective item or an item that is not the one you ordered, please contact customer service within 7 days of delivery.

Questions

If you have any questions concerning our return policy, please contact us at:

4246525350

orders@illihh.com

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